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Frequently Asked Questions (FAQs)

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  1. How does the Warrior Cash program work?

  2. What type of terminal is available?

  3. Do I need a dedicated phone line?

  4. If the card is DECLINED, what do I do?

  5. What type of paper is used in the terminal and where can I buy more?

  6. My terminal displays the message "Line Busy, Please Wait" - what does this mean?

  7. How often can the terminal be batched?

  8. How does my business get paid?

  9. Will I receive monthly statements?

  10. When will monthly fees be debited from my bank account?

  11. What is the number to call for all issues, concerns, and maintenance with the terminal?


How does the Warrior Cash program work?

Students and parents make deposits into Warrior Cash and use the account to make purchases without using cash; just like you would use a debit card.  You swipe the Warrior Card in the provided Hypercom terminal and CardSmith processes the payment.

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What type of terminal is available?

There is a separate Hypercom T4205 dial up terminal used to process Warrior Cash transactions at your location.  Click here for a description of the terminal.

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Do I need a dedicated phone line?

No, the terminal can share the phone line with another piece of equipment (i.e. fax machine) using the splitter provided.  Please be advised that you cannot use multiple dial up devices at the same time while sharing a phone line. 

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If the card is DECLINED, what do I do?

The Warrior Cash account associated with the card has insufficient funds.  You need to ask for an alternative method of payment (cash or credit).

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What type of paper is used in the terminal and where can I buy more?

The Hypercom T4205 series uses standard thermal receipt paper, commonly available at wholesale warehouses and most office supply retailers. Roll paper should be 2 ” wide and can be up to 80’ in length, but shorter rolls will work. Your first roll is complimentary so after that you will need to supply any additional rolls you may need. 

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My terminal displays the message "Line Busy, Please Wait" - what does this mean?

The "Line Busy, Please Wait" error message occurs when the terminal's communication is being interrupted by another device (i.e. fax, phone), the terminal's phone line is plugged into the wrong port, or the phone line being used is not working.

The first step to solve this problem is to check and make sure that all wires are properly connected. Be sure that the phone line is securely connected into the port that displays "Line" on the back of your terminal and that the other end is securely connected to a telephone wall jack. You can also try a different telephone cable. If the terminal is being shared, check to see if the other device(s) are communicating or not. To check to see if the phone line is still working properly, unplug the cord from the "Line" port on the terminal and plug it into a regular phone. If there is a dial tone, dial 1-877-898-1787 and confirm that you hear computer tones.  If you hear anything else, write down the error message and call Merchant Care or your phone provider as appropriate. If there is no dial tone, please call your phone company to fix the line.

If these steps do not resolve your problem, please call CardSmith Merchant Care at 1-877-711-9089 for additional support and troubleshooting.

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How often can the terminal be batched?

The terminal can be batched at any time and prints out a receipt which will report your sales, refunds, and net sales. You must batch your terminal at least once per day if you have transactions. 

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How does my business get paid?

You must batch out your terminal in order to be paid so please settle transactions at the end of every day you accept the Warrior Card for payment.  You will receive payment in your designated bank account 8-10 business days after you run settlement.

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Will I receive monthly statements?

Monthly statements are typically mailed out on the 5th business day of the month.

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When will my monthly fees be debited from my bank account?

Your monthly fees will be debited from your bank account between the 8th and 12th business day of the month.  Please ensure there are enough funds in your account prior to this time to avoid NSF fees.

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What is the number to call for all issues, concerns, and maintenance with the terminal?

Please call 1-877-711-9089 if you require assistance with your terminal or program information Representatives are available Mon. – Fri. 8 a.m. – 6 p.m. ET.  If technical assistance is needed outside those hours, you may follow the after-hours support prompts to leave a message and receive a call-back from after-hours support, usually within 15 minutes or less.

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